Warranty

At Faverly our goal is to ensure complete customer satisfaction. We curate products carefully to offer only the highest quality products from responsible manufacturers offering warranty against defects.

All products are shipped with the manufacturer's warranty. Some may require registering your specific product directly with the manufacturer. If yours happens to arrive without this information, simply send an email to support@faverly.com to obtain the warranty detail.

Important: To avoid water damage, read all setup and maintenance instructions and inspect the fountain for any damage prior to filling the unit with water. Faverly is not responsible for water damage caused by a fountain, including but not limited to; manufacturer defects or misuse by customers. Faverly is not responsible for damage to any area where a fountain is placed, including but not limited to carpet, hardwood floors, walls, or furniture.

What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “subject to inspection” on the delivery receipt. If your item(s) do arrive damaged, please send photos to support@faverly.com and we will process a replacement.

Below you'll find handy links to each manufacturer's warranty information.

Adagio Water Features

Warranty document (PDF)

Campania

Campania International, Inc. provides a limited 3 year warranty for material and manufacturing defects only assuming proper product care and maintenance as described in Campania’s product specifications. Please refer to Campania’s care instructions for proper care and maintenance. In addition to the failure to properly care for and maintain the product, this limited warranty does not apply to any defects which occur in the color or surface of the product which are the result of natural weathering, exposure to the elements or improper winterization. Campania International, Inc. will not be held liable for any incidental or consequential damages, including but not limited to damage to any plants which may have been planted in the product. Customer is responsible for all shipping costs.

Crescent Garden

Crescent Garden provides a 10 year limited warranty. In case of cracks or fades due to defective workmanship and materials during the first 10 years from the date of purchase, Crescent Garden will replace your planter with the closest current model. The customer is responsible for all shipping charges on replacements. Failure to follow directions for use, improper storage, accidents, neglect or any other hazard to the product will void the warranty. Warranty does not include any parts such as TruDrop water level indicator, screw caps and metal parts. Please be sure to hold onto your invoice as proof of purchase.

Fiore Stone

Fiore Stone, Inc., the manufacturers of Al’s Garden Art, inspects each and every product before shipment and when properly used and maintained will provide years of satisfaction. In the unlikely event that our material or workmanship should prove defective within one year from the date of the consumer purchase, Fiore Stone will replace any concrete product manufactured, labor not included. This warranty is extended only to the original consumer purchaser and extended through the dealer from whom the item was purchased. Individual freight costs of replacement components are not included in any warranty. Proof of purchase must be submitted by the consumer (or the Al’s Garden Art dealer from whom the items were purchased) to Fiore Stone, Inc. and must be determined valid before warranty performance is rendered. This warranty will only cover failures due to defects in materials or workmanship that occur during normal use. It does not cover damage that is a result from misuse, abuse, neglect, mishandling, misapplication, alteration, modification or damage that is attributable to acts of Nature including frost.

There are no express warranties except as listed above. The warrantor shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of this warranty. All express and implied warranties including the warranties of marchantability and fitness for a particular purpose are limited to the applicable warranty period set forth above.

Fountain Pro Water Pumps

1 Year Manufacturer warranty. Customer is responsible for all shipping costs.

Kasco Marine

Warranty and product registration

Kazi

14 day return policy. Customer is responsible for shipping costs and a $5.00 restocking fee will apply. Sale items cannot be returned or refunded.

Smart Living

1 Year limited warranty from the original date of purchase on full products bought from authorized distributors and retailers. Customer is responsible for shipping costs.

Gist/Phoenix Precast Products

Phoenix Precast Products Inc. sells fountains from several different manufacturers. Only Design Cast fountains and Gist Concrete Products are manufactured by Phoenix Precast Products Inc. Design Cast warranties its fountains to be free from defects in material and workmanship on concrete for a period of (1) year from the date of purchase to the original owner. All pumps supplied with any Design Cast fountain are warranted for a period of one (1) year from the date of purchase if power cord is not cut. Each Manufacturer reserves the right to inspect the product or defective workmanship or materials in its products for warranty coverage. If inspection reveals a problem caused by Manufacturer, Manufacturer will repair (or, at its option, replace) product without charge. This warranty only covers repair or replacement of the defective part and does not cover freight charges. Blemished fountains are sold as is, and no warranty is applicable. Fountains manufactured by others are subject only to the warranty provided by that manufacturer. Please inquire about specific warranty periods with your sales representative.

Pumps have a one-year manufacturer’s warranty. If properly maintained, they rarely fail during that time. This limited warranty is extended only to the original purchaser and is void if any of the following apply: 1. The pump or product has been disassembled. 2. Alterations have been made to the cord or plug. Note: If the plug has been cut off, and the pump direct wired, the pump warranty is void. 3. The pump has been run dry. 4. Flammable liquids, solvents, chemicals, or abrasive solutions were pumped. 5. Obvious abuse or misuse of the product took place.

Please keep your original receipt and original invoice in the box—Just in case.
Blemished fountains with used pumps are not covered under any warranty and will not be serviced.
Floats have a 90-day warranty. All light kits will have a one-year Phoenix Precast warranty.

This warranty does not apply to: Normal wear and tear, fading, color changes and efflorescence that may develop in the aging process. Fine hairline cracks common to cement-based products. Calcium deposits that are the result of standing and/or running water. Products that have been altered, abused, misused, or improperly maintained. Repairs that have been made or attempted by unauthorized repair persons. Product that is bonded/stained with non-manufacturer pre-approved products. Acts of God. Unstable ground conditions.

Cameron Harvey Gallery

1 Year Manufacturer Warranty against defects. Customer is responsible for shipping costs. Pumps have a one-year manufacturer’s warranty. If properly maintained, they rarely fail during that time. This limited warranty is extended only to the original purchaser and is void if any of the following apply: 1. The pump or product has been disassembled. 2. Alterations have been made to the cord or plug. Note: If the plug has been cut off, and the pump direct wired, the pump warranty is void. 3. The pump has been run dry. 4. Flammable liquids, solvents, chemicals, or abrasive solutions were pumped. 5. Obvious abuse or misuse of the product took place.